Led the product design transformation of Alibaba Cloud Lingque from a traditional intelligent customer service solution into an enterprise-grade conversational AI platform, currently serving over 1,700 enterprise customers.

AI Product Transformation: Led end-to-end UX design for customer service SaaS, conversational AI agents, and voice management platforms. Drove the transition of five customer service products from traditional small-model architectures to LLM-powered solutions, helping the LLM-based product versions acquire 184 new customers and reach RMB 3 million in annual revenue.

Agent-Based Product Development: Led the transformation of customer service products into AI agent-based solutions using Alibaba Cloud Bailian, enabling developers to integrate product capabilities through APIs and supporting the business shift from B2B SaaS to developer-facing services. Separately, contributed to 20% annual revenue growth for the Conversational Analytics product.

Design Systems & Engineering Collaboration: Established a scalable design system and reusable component library across the Lingque product portfolio, standardizing interaction patterns and component implementation, improving front-end development efficiency by 30%.

AI-Native Workflow Innovation: Developed reusable AI Skills for automated page generation and design quality checks based on established design systems. Integrated AI-assisted workflows into daily product and engineering processes, improving overall development efficiency by 33%.

Conversational UI Design: Defined interaction design guidelines for enterprise and consumer-facing conversational interfaces, covering agent configuration, debugging, and natural language interactions.

Brand & Product Experience: Led the redesign of the brand identity and official website, resulting in more than a 2× increase in page views (PV), unique visitors (UV), and customer leads after launch.

2. Inquenda – AI Research Agent | Product Designer Independently designed and developed an enterprise-grade AI research agent capable of autonomously creating research plans, conducting voice interviews, and generating research analysis reports.

Market & Competitive Research: Analyzed 10+ competing AI research products to define product strategy, focusing on autonomous, human-like in-depth interviews.

Multi-Agent Product Design: Designed and implemented a collaborative multi-agent architecture covering research planning, voice interviewing, report generation, and data analysis.

End-to-End Product Delivery: Independently delivered the complete product, including UX design, visual identity, official website, front-end and back-end development, and production deployment, taking the product from initial concept to launch.

Product Adoption: Successfully launched the product and deployed it across three internal Alibaba Cloud business lines.

3. Alibaba Cloud Dedicated Cloud Operations Platform | UX Designer Led UX design and optimization for the cloud operations dashboard and data visualization capabilities, improving product usability by 13%. Conducted customer research and established UX management processes for collecting user feedback, tracking experience issues, and driving continuous product improvements.

Led UX design for Alibaba's Digital Supply Chain Platform, covering complex enterprise workflows across user workspaces, identity and access management, financial settlement, and shared retail.

Digital Supply Chain Workspace 3.0: Led UX strategy and redesign for the enterprise workspace, supporting integration across 25+ new retail business lines. Reduced business onboarding time from 90 to 30 days and design resource investment by 50%.

Identity & Access Management: Led the redesign of an RBAC-based permission management system, simplifying complex enterprise authorization workflows. Reduced authorization time from five hours to real-time processing and page loading time from 35 to 5 seconds. Increased product satisfaction scores from 111 to 167 and achieved 100% service-based implementation of product capabilities.

Shared Retail Platform: Led UX design and user research for merchant onboarding and product publishing. Reduced merchant onboarding time from 45 to 7 days, product publishing time from 8 to 3 minutes, and standard merchant delivery time from 40 to 15 days. Increased overall industry satisfaction scores from 100 to 133.5 and Net Promoter Score (NPS) from -16 to 33.

Financial & Contract Workflows: Optimized contract renewal and financial settlement experiences, improving renewal productivity by 50% and achieving a customer satisfaction score of 130.

Cross-Functional Project Leadership: Served as Design Project Manager for multiple large-scale initiatives, coordinating design resources, product planning, user research, and engineering collaboration to deliver complex enterprise solutions.

Responsible for interaction design across Baidu Maps products, including mobile crowdsourcing applications, enterprise mapping platforms, and international location-based services.

Map Gold Redesign: Led a comprehensive UX redesign covering information architecture, task workflows, camera interactions, and user onboarding. Increased daily active users (DAU) by 80%, core users by 110%, and overall product satisfaction by 5%.

Mapping Product Experience: Designed interaction experiences for enterprise mapping platforms, thematic maps, Mini Programs, and international travel services.

Awards & Patents: Received two internal team awards and obtained six GUI design patents.

Responsible for interior design of Yutong commercial vehicles and recreational vehicles (RVs).

Product Overview

An enterprise-grade AI research agent that autonomously creates research plans, conducts voice interviews, and generates analytical reports through collaborative multi-agent workflows.

Key Contributions

Product Discovery & Strategy: Conducted competitive research on 10+ AI research products, identified product differentiation opportunities, and defined a product direction centered on human-like, in-depth AI interviews.

Product Definition: Designed six core capabilities covering research management, AI-generated research plans, interview configuration, research execution, reporting, and detailed research records.

Multi-Agent Architecture: Designed and configured collaborative AI agents for research planning, voice interviewing, report generation, and data analysis, including agent-level workflow design and debugging.

0-to-1 Product Delivery: Independently delivered the product from research and UX design to front-end and back- end development, website implementation, and production deployment.

Product Launch & Adoption: Successfully launched the product and introduced it across three internal Alibaba Cloud business lines, supporting ongoing product iterations and operations.

Product Overview

Led design initiatives supporting the transformation of Alibaba Cloud Lingque from traditional intelligent customer service software into an enterprise-grade Conversational AI platform serving 1,700+ enterprise customers.

Key Contributions

AI Platform Transformation: Led product experience transformation across five customer service products, upgrading traditional AI capabilities to LLM-powered solutions. Supported the acquisition of 184 new customers and RMB 3 million in annual revenue for the LLM-based product versions.

Agent-Based Product Innovation: Led the agent-based transformation of three customer service products using Alibaba Cloud Bailian, enabling developers to build enterprise chatbot solutions directly through APIs without depending on traditional SaaS interfaces.

Business Growth: Supported the launch of two agent-based products on Alibaba Cloud's AI application marketplace. Separately, contributed to 20% annual revenue growth for the Conversational Analytics product.

Product Experience Strategy: Established conversational UI guidelines for enterprise debugging and consumer interaction scenarios, alongside a scalable design system supporting consistent experiences across multiple products.

AI-Native Delivery Optimization: Developed reusable AI Skills for automated page generation and design validation, integrating AI-assisted workflows into daily product and engineering processes and improving development efficiency by 33%.

Product Overview

A centralized enterprise workspace for Alibaba's Digital Supply Chain Platform, supporting 25+ retail business lines across multiple supply chain business models.

Key Contributions

Product Planning & Coordination: Led workspace design planning and coordinated cross-functional teams to develop six shared product capabilities serving 27 business domains.

Workflow & Platform Design: Defined and improved core workspace experiences, including the homepage, global navigation, task management, notifications, and end-to-end workflow monitoring.

Operational Efficiency: Developed workflow monitoring capabilities covering process completion, overdue tasks, pending actions, and employee productivity, enabling business teams to monitor operational performance.

Scalable Platform Delivery: Established standardized integration specifications and documentation to streamline adoption across business units.

Business Impact: Increased homepage click-through conversion from 13.9% to 24.6%, reduced business onboarding time from 90 to 30 days, and reduced design resource investment by 50%.

Product Overview

An omnichannel retail platform connecting local merchants' physical inventory with Tmall Supermarket, supporting digital inventory sharing, merchant onboarding, product publishing, and localized fulfillment.

Key Contributions

User Research & Problem Discovery: Led two phases of merchant research using surveys and interviews, identifying 50+ usability issues and critical bottlenecks in merchant onboarding and product publishing.

Product Experience Optimization: Redesigned merchant onboarding and publishing workflows, reducing onboarding screens from 26 to 11, publishing steps from five to three, and redundant input fields by nearly 50%.

Operational Visibility: Designed merchant onboarding visualization and customer SLA monitoring capabilities, enabling business teams to identify delivery bottlenecks and improve operational decision-making.

Cross-Functional Delivery: Coordinated product requirements, design resources, solution reviews, and implementation across the platform's development and iteration stages.

Business Impact: Reduced merchant onboarding time from 45 to 7 days, product publishing time from 8 to 3 minutes, and standard merchant delivery time from 40 to 15 days. Improved Net Promoter Score (NPS) from -16 to 33.

Product Overview

A centralized identity and access management platform based on Role-Based Access Control (RBAC), supporting enterprise authentication, authorization, and permission management across Alibaba's Digital Supply Chain Platform.

Key Contributions

Product Research: Conducted merchant interviews and usability testing to identify critical inefficiencies in enterprise permission workflows and authorization management.

Platform Capability Design: Led experience redesign across six core modules, including functional permissions, data permissions, menus, user accounts, roles, and organizational positions.

Workflow Optimization: Introduced batch authorization capabilities and streamlined permission management processes, reducing authorization time from five hours per operation to real-time processing.

Performance & Scalability: Simplified interaction flows and improved page performance, reducing response times from 35 seconds to 5 seconds.

Platform Standardization: Supported the transition to fully service-based product capabilities, reducing new business-domain implementation effort from 2.5 person-days to zero and achieving over 95% design system coverage.